{"id":7341,"date":"2023-08-22T08:56:35","date_gmt":"2023-08-22T08:56:35","guid":{"rendered":"https:\/\/enel.tdigital.it\/faq\/"},"modified":"2023-10-26T08:06:52","modified_gmt":"2023-10-26T08:06:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/enel.tdigital.it\/pt-br\/faq\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#333333″ bg_image=”6439″ bg_position=”center bottom” background_image_loading=”default” bg_repeat=”no-repeat” video_bg=”use_video” background_video_loading=”default” scene_position=”center” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” enable_gradient=”true” color_overlay=”#0a0a0a” color_overlay_2=”rgba(2,2,2,0.65)” overlay_strength=”0.8″ gradient_direction=”top_to_bottom” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” video_mute=”true” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”top-bottom” top_margin=”5%” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_custom_heading text=”Perguntas Frequentes” font_container=”tag:h5|text_align:center|color:rgba(255%2C255%2C255%2C0.74)” use_theme_fonts=”yes” css_animation=”fadeInUp”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Perguntas Frequentes”]\n

Let’s Change How We<\/h2>\n

Manage Business<\/h2>\n[\/split_line_heading][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”custom” column_margin_custom=”7vw” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” bottom_padding=”3%” left_padding_desktop=”7vw” constrain_group_2=”yes” right_padding_desktop=”7vw” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_color=”#000000″ shape_divider_position=”bottom” shape_divider_height=”99%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”none”][toggle color=”Extra-Color-1″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Quem pode participar do concurso?”][vc_column_text]Podem participar do concurso estudantes entre os 14 e os 25 anos de idade e professores que exercem a profiss\u00e3o em escolas e universidades.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Como se inscrever no concurso?”][vc_column_text]Basta acessar a plataforma roadtozeroplayenergy.it e inscrever-se como estudante ou professor, inserindo corretamente os dados solicitados. Para os menores de 18 anos, \u00e9 necess\u00e1ria a autoriza\u00e7\u00e3o de um dos pais ou de um respons\u00e1vel.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Posso me inscrever se for menor de 18 anos?”][vc_column_text]Ao se inscrever, voc\u00ea deve inserir no campo de solicita\u00e7\u00e3o espec\u00edfico o endere\u00e7o de e-mail de um dos seus pais ou de um respons\u00e1vel. Se tiver menos de 18 anos, a normativa exige que a participa\u00e7\u00e3o em eventos com premia\u00e7\u00e3o seja autorizada por um dos pais ou um respons\u00e1vel. Uma vez obtida a autoriza\u00e7\u00e3o do pai\/m\u00e3e\/respons\u00e1vel, voc\u00ea poder\u00e1 come\u00e7ar a jogar.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-1″ heading_tag=”h3″ heading_tag_functionality=”default” title=”O concurso \u00e9 gratuito?”][vc_column_text]Sim, o concurso \u00e9 gratuito e \u00e9 promovido pela Enel.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Como participar?”][vc_column_text]Inscreva-se na plataforma para completar miss\u00f5es sobre t\u00f3picos relacionados ao tema da sustentabilidade, com um foco especial nos ODSs (os Objetivos de Desenvolvimento Sustent\u00e1vel das Na\u00e7\u00f5es Unidas). Voc\u00ea ter\u00e1 uma pontua\u00e7\u00e3o inicial expressa em KGI (quilogramas de ignor\u00e2ncia), que dever\u00e1 reduzir para obter os pr\u00eamios. As miss\u00f5es prop\u00f5em atividades de diferentes tipos: cria\u00e7\u00e3o de conte\u00fados, curtidas e compartilhamentos nas m\u00eddias sociais, jogos de perguntas e respostas, enigmas, convites para amigos e miss\u00f5es escolares.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Como funciona Enel PlayEnergy?”][vc_column_text]Conecte-se<\/strong>
\nAcesse a plataforma registrando seus dados. Voc\u00ea ter\u00e1 uma pontua\u00e7\u00e3o inicial de 4.810 KGI, que dever\u00e1 fazer cair contribuindo para reduzir as emiss\u00f5es de gases de efeito estufa com seus comportamentos virtuosos.<\/p>\n

Escolha a miss\u00e3o<\/strong>
\nSer\u00e3o sugeridas miss\u00f5es a serem cumpridas. Cada miss\u00e3o cumprida far\u00e1 com que sua pontua\u00e7\u00e3o inicial seja reduzida, assim, voc\u00ea ganhar\u00e1 medalhas que lhe permitir\u00e3o subir de n\u00edvel e crescer na classifica\u00e7\u00e3o. N\u00e3o tenha medo de errar, basta seguir atentamente as etapas.<\/p>\n

Resgate seu pr\u00eamio<\/strong>
\nPara cada miss\u00e3o corretamente realizada, voc\u00ea reduzir\u00e1 sua pontua\u00e7\u00e3o de KGI (kg de ignor\u00e2ncia). Seus progressos para alcan\u00e7ar o valor zero emiss\u00f5es ser\u00e3o premiados com a convers\u00e3o dos pontos ganhos em vales-presente.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-1″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Quanto dura o concurso?”][vc_column_text]O concurso estar\u00e1 ativo entre 30 de outubro de 2023 e 30 de mar\u00e7o de 2024. Voc\u00ea poder\u00e1 se inscrever e participar do jogo durante todo este per\u00edodo. Quanto mais cedo voc\u00ea se inscrever, maiores ser\u00e3o suas possibilidades de ganhar os vales-presente em disputa.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Quais s\u00e3o os pr\u00eamios?”][vc_column_text]Os pr\u00eamios previstos para todos os usu\u00e1rios s\u00e3o vales-presente digitais \u00e0 sua escolha em um cat\u00e1logo dispon\u00edvel na plataforma. O valor m\u00e1ximo dos vales-presente \u00e9 de 25 euros, o que corresponde ao limite de pontos de -2.500 KGI. Voc\u00ea pode escolher um ou mais cupons, dependendo do valor da redu\u00e7\u00e3o da pontua\u00e7\u00e3o em KGI que tiver alcan\u00e7ado. . Os pr\u00eamios que voc\u00ea pode pedir est\u00e3o dispon\u00edveis para estes limites:
\n500 KGI<\/strong>
\n1.000 KGI<\/strong>
\n1.500 KGI<\/strong>
\n2.000 KGI<\/strong>
\n2.500 KGI<\/strong>[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”O que devo fazer para receber o pr\u00eamio?”][vc_column_text]Acesse a se\u00e7\u00e3o PR\u00caMIOS da plataforma; voc\u00ea pode selecionar seu pr\u00eamio autonomamente seguindo as instru\u00e7\u00f5es dadas na descri\u00e7\u00e3o de cada um deles. Os pr\u00eamios ser\u00e3o entregues no seu endere\u00e7o de e-mail.[\/vc_column_text][\/toggle][toggle color=”Extra-Color-1″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Quando receberei o pr\u00eamio?”][vc_column_text]Os pr\u00eamios s\u00e3o entregues no endere\u00e7o de e-mail fornecido na fase de inscri\u00e7\u00e3o, dentro de XX dias a partir da solicita\u00e7\u00e3o. Para ver as condi\u00e7\u00f5es de uso do cupom, leve em conta o que \u00e9 indicado no webside do sujeito que o emite.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Extra-Color-2″ heading_tag=”h3″ heading_tag_functionality=”default” title=”Est\u00e1 prevista a modera\u00e7\u00e3o das miss\u00f5es?”][vc_column_text]Algumas miss\u00f5es exigem a inser\u00e7\u00e3o de uma simples prova de execu\u00e7\u00e3o correta. Esta prova ser\u00e1 visualizada por um operador de back-end, com a tarefa exclusiva de averiguar se a prova responde aos requisitos da miss\u00e3o.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h3″ heading_tag_functionality=”default” title=”Quem posso consultar se encontrar um problema?”][vc_column_text]Para receber informa\u00e7\u00f5es, voc\u00ea pode enviar um e-mail para o endere\u00e7o assistenza@roadtozeroplayenergy.it<\/a><\/p>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column right_padding_desktop=”2vw” top_margin_tablet=”10%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#ff0f64″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” 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